Shipping and delivery of products
The shipment of products ordered on "Andrea mancinelli" is by express courier. Delivery times include on working days and do not include holidays. The site should automatically recognize the country you are crawling from. You can change the country to which you want to ship by clicking on the Shipping link. The order must be made directly from the site of the country to which it will be delivered. Orders placed from the site in a country other than the country of destination, or to an address not accepted by our courier (P.O. Boxes and Mail Stationery), will be automatically cancelled. Sulo for Italy, the site is not authorized to send to Livigno, Campione d'Italia, S. Marino and Vatican City.
Right of withdrawal
The consumer has the right to withdraw from the contract concluded with the Seller, without penalty and without specifying the reason, within 14 working days from the day of receipt of products purchased on "Andrea mancinelli" It is not possible to change the chosen product with another, can only be made a new order and distinct from the previous one.
In order to withdraw from the contract, the consumer must act as follows
through the site "Andrea mancinelli" access the section on orders placed and fill out the Return Form, sending it to the seller electronically, making sure you have complied with all the conditions set out in point 6.6;
return the products to the Seller by delivering them to the courier for shipment, according to the procedures indicated in the following paragraphs, within 14 working days from receipt of the goods
await confirmation of acceptance of the return by the Seller and the resulting refund.
The costs of returning purchased products are borne by the buyer.
The Right of Withdrawal - in addition to the terms and conditions described in the previous points - is considered to have been exercised correctly if the following conditions are also fully complied with:
The Return Form must be correctly filled in and sent to the Seller within 14 working days of receipt of the products;
The products must not have been used, worn, washed or damaged;
the identification card must still be attached to the products with the disposable seal that is an integral part of the good;
The products must be returned in their original packaging;
The returned products must be delivered to the shipping company within 14 working days from the date on which you received the products.
If the Right of Withdrawal is exercised according to the procedures and terms indicated, the Seller shall refund any sums already collected for the purchase of products according to the procedures and terms provided.
The amounts will be refunded in the shortest possible time; in any case, within thirty (30) days from the date on which the Seller receives the goods in its warehouse, will activate the refund procedures, a vulta verified the correct execution of the procedure of withdrawal.
If the terms and conditions for exercising the right of withdrawal are not respected, as specified in this paragraph, the Consumer shall not be entitled to a refund of sums already paid to the Seller; however, he may regain, at his own expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.